Refund policy

Landrick's

1. Custom and Personalized Products

All custom-made and personalized products are created specifically for each customer.

Due to the personalized nature of these items, we do not accept returns or exchanges for change of mind, incorrect sizes ordered, or errors in customization details provided by the customer.

This includes, but is not limited to:

  • Personalized embroidered T-shirts and apparel

  • Items embroidered with custom names, initials, or logos

  • Custom-designed embroidered products

  • Other items made or personalized according to customer specifications

Please carefully review all sizes, colors, names, spelling, and customization details before completing your purchase.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can resolve the issue.

2. Non-Personalized Physical Products

We accept returns on eligible non-personalized physical products within 14 days of delivery.

To qualify for a return, items must be:

  • Unworn, unused, and unwashed

  • In their original condition

  • Free from stains, odors, alterations, or damage caused after delivery

  • Accompanied by proof of purchase

To request a return, please contact us at support@landricks.store within 14 days of receiving your order.

Returns must be approved before items are shipped back to us.

Items returned without prior authorization may not be accepted.

3. Digital Products

Due to the electronic nature of digital products, all digital product sales are generally final once the files have been delivered or made available for download.

This includes embroidery files, digital designs, templates, sewing patterns, e-books, and other downloadable products.

We do not offer refunds for digital purchases due to change of mind, accidental purchases, or software compatibility issues that were clearly disclosed in the product description.

Please review product descriptions, file formats, and software requirements carefully before purchasing.

If you experience an issue accessing your purchased files or receive an incorrect or defective digital product, please contact us at support@landricks.store so we can assist you.

This policy does not limit any refund or other rights required by applicable law.

4. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email support@landricks.store with the following information:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the item and any damage

  • Photographs of the packaging, if applicable

We will review your request and work with you to provide an appropriate resolution, which may include a replacement, repair, or refund.

If we request that you return an item due to our error or a confirmed product defect, Landrick's will cover the reasonable return shipping costs.

Please do not discard damaged items or packaging until your request has been reviewed.

Contacting us after the 7-day reporting period does not affect any rights you may have under applicable law.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@landricks.store.

Orders may be canceled for a full refund if production has not started and no nonrecoverable custom materials have been purchased specifically for the order.

Once production has begun on a custom or personalized item, cancellation may no longer be possible.

If your order has already shipped, it cannot be canceled and will be subject to the applicable return policy.

6. Incorrect Sizes and Customer-Provided Information

Customers are responsible for reviewing product sizing charts and providing accurate personalization details before placing an order.

We cannot offer returns or exchanges on custom or personalized items due to incorrect sizes, names, spelling, or other information selected or provided by the customer.

If Landrick's makes an error in fulfilling your order, please contact us so we can review the issue and provide an appropriate resolution.

7. Return Shipping

For approved returns of eligible non-personalized products, customers are responsible for return shipping costs unless the return is due to an error by Landrick's, a defective product, or otherwise required by law.

Original shipping charges are generally nonrefundable for discretionary returns.

We recommend using a trackable shipping service when returning merchandise.

Please contact us for return instructions and the appropriate return shipping address before mailing any items.

8. Refund Processing

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Refunds for canceled orders or other issues that do not require a physical return will be processed after the refund request has been approved.

9. Exchanges

Exchanges are available for eligible non-personalized products, subject to product availability and the return eligibility requirements outlined above.

Custom and personalized items are not eligible for exchanges due to customer preference, sizing errors, or incorrect information provided at checkout.

If you receive an incorrect or defective item, please contact us so we can arrange an appropriate resolution.

10. Contact Us

If you have any questions about your order, returns, exchanges, or refunds, please contact us.

Landrick's

Email: support@landricks.store

Nothing in this policy limits any rights or remedies available to customers under applicable law.